Return and exchange terms
Size XXS (US 0, UK 4, Italian 34, French 32, German 30, Japan 1)
bust - 32 inch/ 81 cm
waist - 25 inch/ 63.5 cm
hips - 35 inch/ 89 cm
Overall height: 62 inch/ 157 cm
Size XS (US 2, UK 6, Italian 36, French 34, German 32, Japan 3)
bust - 33 inch/ 85 cm
waist - 26 inch/ 66 cm
hips - 36 inch/ 91 cm
Overall height: 63 inch/ 160 cm
Size S (US 6, UK 10, Italian 40, French 38, German 36, Japan 7)
bust - 35 inch/ 90 cm
waist - 28 inch/ 71 cm
hips - 38 inch/ 97 cm
Overall height: 65 inch/ 165 cm
Size M (US 10, UK 14, Italian 44, French 42, German 40, Japan 11)
bust - 37 inch/ 95 cm
waist - 30 inch/ 76 cm
hips - 40 inch/ 102 cm
Overall height: 67 inch/ 170 cm
Size L (US 14, UK 18, Italian 48, French 46, German 44, Japan 15)
bust - 40 inch/ 103 cm
waist - 33 inch/ 84 cm
hips - 43 inch/ 109 cm
Overall height: 69 inch/ 175 cm
Size XL(US 18, UK 22, Italian 52, French 50, German 48, Japan 22)
bust - 43 inch/ 110 cm
waist - 36 inch/ 91 cm
hips - 46 inch/ 117 cm
Overall height: 69 inch/ 175 cm
*For perfect fit give us your exact measurements
NOTE - When taking your measurements ensure that you have a cloth tape measure. When you circle your chest, waist, or hips, the tape is level and neither too tight nor too loose. Also measure yourself on your bare skin, not over clothes.
1.Bust - Before measuring, please make sure that your bra is on. Measure around the fullest part of your chest, wrap it under your armpits. Note: your bra size is not the same as your bust size.
2.Waist - While standing, measure around your natural waistline, which is located about 1 inch above your belly button. Make sure that you don`t suck in your stomach. Keep the tape comfortably loose.
3.Hips - Wrap the tape measure around the fullest part of your bottom. The tape should stand parallel to floor. You can make it easier if you are in front of a mirror.
4. Inseam - This is the distance from the uppermost inner part of your thigh to the bottom of your ankle. The easiest way to measure it right is to take a pair of pants, which fits you perfectly and to measure the inseam from your crotch to hem.
PAYMENT methods /we accept PayPal,
Etsy Gift Cards,
Western Union Transfers
We try to ship all orders from 3-5 business days after receiving the payment.
Our items are manufactured with love, care and with a special attention to the detail. All garments will be claimed on low value. Because of safety reasons we send out our items with priority mail and enclose a tracking number for each one.
Please provide us your PHONE NUMBER in order to avoid any delivery problems.
Each order will be sent to your ETSY account ADDRESS. In case that you wish to amend your address or Etsy address correspondents no longer to you, please contact us per `convo` or leave your NEW address in ``note to seller`` by placing your order.
Estimated delivery time :
-> United States: 7-22 business days
-> Europe: 7-14 business days
-> Australia: 18-30 business days
**NOTE that there might be delays due to custom procedures and Public Holidays, which are out of our control!
**The payment of applicable customs fees is the responsibility of the customer and is levied based on the laws of the country into which the products are being shipped.
REFUNDS & EXCHANGES
Customer satisfaction is our main goal. We want all customers to be pleased with their orders. If an item does not meet your expectations please contact us within 3 days from the date of receipt.
The item(s) must be unworn, washed and in perfect condition, with all labels attached and in the original packaging.
**Buyer is responsible for the return shipping cost (initial shipping fees are not refundable).
We will cover the shipping fees by replacement.
COLORS: Please, keep in mind that colors of images may look slightly different because of the specifics of your monitor’s settings.
MEASURES: Please, use the size chart we listed above or send us your personal
measures to customize the desired garments.
WHOLESALES: We do wholesale! Please contact us for additional questions.
Please do not hesitate to ask us everything you want to know about a desired items. Our CUSTOMER SUPPORT is always here for you :))
Thank you for choosing FloAtelier !!