Return and exchange terms
Products purchased at a personal meeting, exchange and refund are not liable. All the nuances are specified at the time of purchase.
Before shipping the goods are checked for a marriage.
Please read the product description carefully and, if necessary, ask questions in order to avoid misunderstandings.
Exchange of goods of good quality, bought in the online store Weather, is made through the procedure "Return of goods".
The goods purchased in the online store are subject to exchange and refund within 7 (seven) days (not including the day of purchase), according to the RF Government Decree of 27.09. 2007 No. 612 "On approval of rules for the sale of goods by remote means" in accordance with the Law of the Russian Federation "On Protection of Consumer Rights".
Return goods purchased in the online store, you can start the day after the purchase. The date of receipt of the goods indicated on the sales invoice (cash receipt) and / or postmark is considered the date of purchase of the goods purchased in the online store and sent by courier or mail.
According to Article 25 of the Federal Law "On Protection of Consumer Rights", the buyer has the right to exchange non-food goods of the proper quality with the seller from whom the goods were purchased, if the goods did not fit in size, style, model, completeness or coloring for another or similar.
Return and exchange of non-food goods of proper quality is made if the specified goods were not in use, its consumer properties, presentation, seals, brand labels, as well as cash and commodity check (commodity waybill) issued to the buyer along with the sold goods were retained.
If the buyer refuses the goods, the seller must return to him the sum of money paid by the buyer under the contract of 50% of the value of the goods, except for the seller's costs of delivery from the buyer of the returned goods, not later than ten days from the date of the buyer's demand. Bank charges for the transfer of the buyer are not refundable.
Return of the goods purchased in the online store is made in the office of the store at the address of self-delivery.
In the event that the goods are returned through the courier service of the seller (including the points of self-delivery), the buyer pays the cost of return courier delivery to the store.
If an exchange is made, then the double cost of delivery is paid (the courier takes the new goods from the store to the buyer and the return goods to the store).
If the need for return or exchange has arisen because of a mistake in the package or inadequate quality of the goods, no payment will be charged.
For the return of goods purchased in the online store, without visiting the store office, you must fill out an application indicating the passport data and bank details for transferring money, sign and send along with the goods. Also, you need to attach a copy of the cash and goods receipt. Delivery of the returned goods is possible by mail.
When exchanging or returning goods at the store's office, the buyer must have an identity document with him, a cash and a sales receipt. This procedure is regulated by the Office of the Ministry of the Russian Federation for Taxes and Levies for Moscow (letter of April 16, 2003 No. 2912/20843).